Satisfaction Selling SM
Online
6 Week
Course
6 Weekly Evergreen Releases
Evergreen
BiMonthly Coaching
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A few more words about this course
- 💡 Emphasizes whole form learning in sales
💡 Contrasts with traditional problem-solving sales models
💡 Research-driven approach to transforming sales outcomes
💼 Focuses on adaptability and presence in interactions
🤝 Highlights the importance of nonverbal cues and context
🚫 Encourages learning to say "no" when necessary
🌱 Advocates for integrating sales skills into all aspects of life
Module 1:
Welcome to Satisfaction SellingSM
Dr. Joseph Riggio introduces Satisfaction SellingSM, a transformative approach to sales that goes beyond traditional “Problem-Solving” models. Dive into this revolutionary world of Satisfaction SellingSM, where traditional sales tactics are set aside for an alternative revolutionary approach. This program isn't merely about selling; it's a comprehensive shift in how you perceive sales, communication, and relationship-building. By moving away from “Problem-Centric” methods to a focus on positive outcomes and mutual satisfaction.
- 🌱 Shift from problem-solving to cultivating positive futures.
- 🤝 Build Connections: Prioritize understanding and empathy
- 📈 Foster Mutual Success for mutually beneficial outcomes
- 🔄 Recursive Model: Move away from linear strategies.
- 🚀 Empower Decisions: Guide clients towards taking action through positive reinforcement.
Module 2:
Transforming Sales Conversations
Imagine a world where sales conversations aren't a battlefield but a collaborative dance. In Satisfaction SellingSM, Dr. Joseph Riggio introduces a model where curiosity and positivity lead the way. Like an artist seeing the potential in a blank canvas, you'll learn to see opportunities in every interaction, turning potential threats into possibilities. This is not just selling; it's a revolution in understanding and meeting your clients where they are, with empathy and insight.
- 🌱 Understanding the Present State Positive (PS+)
Module 3:
Future Memory: Selling’s Secret
Dive into a world where selling isn't just about transactions; it's about creating epic narratives that resonate with your clients' deepest desires and aspirations. This transformative journey through Satisfaction SellingSM empowers you to become not just a salesperson, but a story-weaver, connecting dreams to reality with the art of Future Memory. Here, certainty becomes your ally, as you guide your clients through a meticulously designed future, ensuring the sale becomes a chapter in their success story.
- 🧭 Visualizing success as if it's already occurred
Module 4:
From Present State to Desire State-
A Transformative Shift
In this exploration of Satisfaction Selling, we uncover the pivotal moment—the delta—where sales transform from a mere exchange to a meaningful journey towards an aspirational future. Dr. Riggio invites us into a narrative where understanding and addressing this gap reveals the underpinning of true satisfaction in sales. It's here, in the nuances of the Satisfaction Cycle, that we find the tipping point for sales success.
- 🧭 Understanding the PS+ to DS++ journey emphasizes the start and end points of client satisfaction.
- 🌉 Bridging the delta involves identifying and closing the gap between current achievements and future aspirations.
- 💡 Crafting compelling narratives turns sales into stories of success and fulfillment.
- 🛠️ Resource considerations ensure all necessary tools and strategies are identified and deployed effectively.
- ⏳ Temporal framing and path considerations highlight the importance of timing and specific steps in the sales process.
Module 5:
Crafting Compelling Sales Narratives- A Guide to Closing with Confidence
- 🔍 Emphasizes understanding the client's current state, desired future, and the outcomes they seek.
Module 6:
The Customer Journey from Satisfaction to Advocate
In the hands of a master, the art of Satisfaction SellingSM becomes a powerful arsenal for sales professionals. With precision and clarity, Dr. Riggio unveils the secrets to crafting irresistible offers that go beyond mere transactions to forge lasting bonds with clients. This approach is a testament to the power of understanding human desires and crafting solutions that not only satisfy but delight. It's about becoming so effective in your role that clients can't help but choose you, again and again.
- 🔄 Discover the five-step Satisfaction CycleSM that takes you from establishing trust to achieving compliance and beyond.
- 🎯 Achieve Goals Together and align client desires with your actionable solutions to create mutual success
- 🛠 Gain Tools for Success turning powerful techniques like cognitive inertia and logical chaining to enhance persuasion
- 🔄 Recursive Improvement to improve upon each success to deepen client relationships and foster continuous growth
- 🤝 Building Lasting Bonds that turn satisfied customers into advocates and partners in success.
Program Contents
Module 1: Welcome to Satisfaction SellingSM
Chapter 1.1: Welcome to Satisfaction SellingSM!
Capter 1.2: Introduction: Unveiling Satisfaction SellingSM
Chapter 1.3: Mastering Sales: Whole-form Learning
Chapter 1.4: Satisfaction CycleSM: The foundation of the Satisfaction SellingSM model.
Module 2: Transforming Sales Conversations
Chapter 2.1: Excitatory Bias Unveiled
Chapter 2.2: From Trust to Commitment
Chapter 2.3: Controlling the outcome of sales interactions
Chapter 2.4: Effective Sales Dialogue- Transcending Interrogation
Module 3: Future Memory: Selling's Secret
Chapter 3.1: Future Memory- Selling Success
Chapter 3.2: Crafting a Compelling Future
Chapter 3.3: Outcome of the Outcome
Chapter 3.4: Future Memories and Time Sliding
Module 4: From Present State to Desired State- A Transformative Shift
Chapter 4.1: Preparing for Event Horizons
Chapter 4.2: Future Proof Your Sales Approach
Chapter 4.3: Resource Considerations
Chapter 4.4: Closing the Sales Gap
Module 5: - Crafting Compelling Sales Narratives- A Guide to Closing with Confidence
Chapter 5.1: Collapsing Criteria
Chapter 5.2: Mastering Evidence Strategy
Chapter 5.3: Mastering Solution Integration
Chapter 5.4: The Selling Narrative
Module 6: Building Advocates Through Satisfaction
Chapter 6.1: Compliance: The Final Step- ACTION
Chapter 6.2: Agreements, Contracts & Negotiations
Chapter 6.3: Taking Action: Whole-form
Chapter 6.4: Completing the Loop
Dr. Joseph Riggio
Dr. Joseph Riggio recommendations
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Get in touch
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Florida, USA, London, UK
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info@josephriggio.com
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+1.941.726.5302